Privacy policy

Privacy Policy

Last updated: 23/06/2026

Radìs operates this store and website, including the information, content, features, tools, products and services, in order to provide you, as a customer, with an appropriate shopping experience (the “Services”). Radìs is supported by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or carry out any other transaction through the Services, or when you communicate with us. In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understood the information provided regarding the collection and use of your information.

Personal Data We Collect or Process

When we use the term “personal data”, we refer to information that identifies you or is reasonably linked to you or another individual. Personal data does not include information collected anonymously or anonymized in such a way that it cannot identify or be linked to you.

Depending on your interaction with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences derived from such personal data:

  • Contact information, including name, address, billing address, shipping address, telephone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, card payment information, financial account details, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange or delete, as well as your past transactions.
  • Communications with us, including information you provide when communicating with us, for example when submitting a dispute to customer support.
  • Device information, including information about your device, browser or connection network, IP address and other unique identifiers.
  • Usage information, including information regarding your interaction with the Services and how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or provide us with your personal data.
  • Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to implement specific technologies and when they collect or process personal data on our behalf.
  • From our partners or third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

  • Providing, personalizing and improving the Services. We use your personal data to provide you with the Services and perform our contract with you; process your payments; fulfill your orders; remember your preferences and items of interest; send you account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; arrange shipping; facilitate returns and exchanges; allow you to post reviews; and create a personalized shopping experience, such as by recommending products related to your purchases. This may include using your personal data to personalize and improve the Services.
  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising and promotional communications by email, text message or mail, and to display online advertisements for products and services within our Services or on other websites, including based on items you have previously purchased or added to your cart and other activities within the Services.
  • Security and fraud prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate or take action against fraudulent, illegal, unsafe or harmful activity; and protect public safety and our Services. By choosing to use the Services and registering an account, you are responsible for protecting your credentials. We recommend that you do not share your username, password or other login information with anyone.
  • Communications with you. We use your personal data to provide customer support, respond to your inquiries, provide effective services and maintain our business relationship with you.
  • Legal purposes. We use your personal data in accordance with applicable laws or in response to valid legal proceedings, including requests from authorities or government agencies; to investigate or participate in testimony, potential or ongoing litigation, or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

Legal Bases for Processing

We process your personal data only when we have a legal basis for doing so. Depending on the purpose, we rely on the following legal bases under Regulation (EU) 2016/679 (GDPR):

Performance of a contract (Art. 6(1)(b)). We process your data to fulfill your orders and perform the sales contract, including processing payments, fulfilling and shipping orders, managing returns and exchanges, creating and managing your account, and providing purchase-related assistance.

Consent (Art. 6(1)(a)). We process your data for direct marketing purposes — including sending promotional communications by email or SMS — and for profiling and personalized advertising, only where you have provided your consent. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

Legal obligation (Art. 6(1)(c)). We process your data to comply with legal obligations, particularly tax, accounting and record-retention requirements relating to sales documents.

Legitimate interest (Art. 6(1)(f)). We process your data to pursue our legitimate interests where these interests do not override your rights and freedoms, particularly to ensure website and payment security, prevent fraud and abuse, and improve our products and services. You have the right to object at any time to processing based on legitimate interests on grounds relating to your particular situation.

If we need to process your data for a purpose other than those described above, we will inform you in advance and, where necessary, request your consent.

How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analysis, customer support, storage, order fulfillment and shipping.
  • With business and marketing partners to provide you with services and marketing advertisements. For example, we use Shopify to provide personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your data for personalized advertising and marketing based on your online activity across different merchants and websites.
  • When you request or authorize us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy; to comply with legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce our terms and policies; and to protect or defend the Services, our rights and the rights of our users or other individuals.

Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data relating to your access to and use of the Services in order to provide and improve the Services for you.

To provide and improve the Services, data you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

In addition, to help you protect, grow and improve your business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, other merchants and Shopify itself.

In such circumstances, Shopify is responsible for processing personal data, including responding to requests to exercise your rights relating to Shopify’s use of your personal data for these purposes.

For more information about how Shopify uses your personal data and the rights you may have, you can consult Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal data through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you open links to websites that are not affiliated with or controlled by us, you may be required to accept their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy and security of such websites, or for the accuracy, truthfulness or reliability of the information contained therein.

Information you provide in public or semi-public contexts, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or by third parties.

The inclusion of such links does not imply endorsement by us of the content of those platforms or their owners or operators, except as otherwise disclosed through the Services.

Children’s Data

The Services are not intended for use by minors, and we do not knowingly collect personal data from children below the age of majority in your jurisdiction.

If you are a parent or legal guardian of a minor who has provided us with their personal data, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “sale” (as those terms may be defined under applicable laws) of personal data belonging to individuals under 16 years of age.

Data Security and Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Furthermore, data you send to us may not be secure during transmission. We recommend using secure channels only when communicating confidential or sensitive information to us.

The period for which personal data is retained depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other agreements and policies.

Your Rights and Choices

Depending on where you live, you may have one or more of the following rights relating to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and we may refuse your request to the extent permitted by law:

  • Right of access/knowledge. You may have the right to request access to the personal data we hold about you.
  • Right to deletion. You may have the right to request deletion of the personal data we hold about you.
  • Right to correction. You may have the right to request correction of the personal data we hold about you.
  • Right to data portability. You may have the right to receive a copy of your personal data and request that we transfer it to a third party, subject to certain circumstances and exceptions.
  • Communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails.
  • If you opt out, we may still send you non-promotional emails, such as emails relating to your account or orders you have placed.

Additional Rights for UK and EEA Residents

If you reside in the United Kingdom or the European Economic Area, and subject to the restrictions and limitations imposed by local laws, you may have the following additional rights:

  • Right to object to and restrict processing. You may have the right to request that we stop or restrict the processing of your personal data for certain purposes.
  • Right to withdraw consent. Where your consent is required to process your data, you have the right to withdraw it. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated within the Services or by contacting us using the contact details provided below.

For more information about how Shopify uses your personal data and your rights, including rights relating to data processed directly by Shopify, you can visit Shopify’s privacy website.

You will not be discriminated against for exercising these rights. Before processing your requests, we may need to verify your identity, within the limits permitted by applicable law.

Where permitted by applicable law, you may appoint an authorized agent to submit requests on your behalf. Before accepting a request from an agent, we may ask for proof that the agent has been authorized by you and may require you to verify your identity directly.

We will respond to your request within the reasonable time limits required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to submit a complaint to your local data protection authority.

For the EEA, you can find a list of the relevant data protection supervisory authorities through the applicable official resources.

If you reside in Italy, the competent supervisory authority is the Garante per la protezione dei dati personali, to which you have the right to lodge a complaint.

International Transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on appropriate transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contractual mechanisms issued by the competent UK authorities, unless the transfer is made to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory purposes.

We will publish the updated Privacy Policy on the website, amend the “Last updated” date and provide notice as required by applicable law.

Contact

If you have any questions about our privacy policies or this Privacy Policy, or if you wish to exercise any of your rights, please email us at info@radishaircare.com or contact us at:

Via Bergamina 16
10022 Carmagnola (TO)
Italy

For the purposes of applicable data protection laws, the data controller of your personal data is Radìs di Enrica Fumero, VAT No. 13334560011, with registered office at Via Bergamina 16, 10022 Carmagnola (TO), Italy.